TY  - BOOK
AU  - Lankes R. David ...et al] Ed.
TI  - Virtual reference service :  From competencies to assessments
SN  - 9781856046381 (pbk)
U1  - 2:7(D65,8(B)), P8 
PY  - 2008///
CY  - London
PB  - Facet Publishing UK      
KW  - LIBRARY SCIENCE
ER  -