| 000 | 00550nam a2200193Ia 4500 | ||
|---|---|---|---|
| 005 | 20250326130929.0 | ||
| 008 | 250326s9999 xx 000 0 und d | ||
| 020 | _a0-333-94607-3 | ||
| 037 | _aTextbook | ||
| 040 |
_aFMSL _beng _cFMSL |
||
| 041 |
_aeng _2eng |
||
| 084 |
_aX:51 P1 _qFMSL |
||
| 100 |
_aSturdy A _9741764 |
||
| 245 | 0 |
_aCustomer Service: empowerment and entrapment _cSturdy A; Grugulis I And Others |
|
| 260 |
_aLondon _bLondon, Palgrave _c2001 |
||
| 300 | _a215p | ||
| 942 |
_cTB _hX:51 P1 |
||
| 999 |
_c1284747 _d1284747 |
||