| 000 | 00541nam a2200181Ia 4500 | ||
|---|---|---|---|
| 005 | 20250326141733.0 | ||
| 008 | 250326s9999 xx 000 0 und d | ||
| 037 | _aTextbook | ||
| 040 |
_aFMSL _beng _cFMSL |
||
| 041 |
_aeng _2eng |
||
| 084 |
_aX:51N0 _qFMSL |
||
| 100 |
_aZeithaml V A _9741368 |
||
| 245 | 0 |
_aDelivering quality service : Balancing customer perceptions and expectations _cZeithaml V A |
|
| 260 |
_aNew York _bNew York, Free Press _c1990 |
||
| 300 | _a238p | ||
| 942 |
_cTB _hX:51N0 |
||
| 999 |
_c1291724 _d1291724 |
||