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020 _a0-07-121457-7
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX8(A):8 P4
_qFMSL
100 _aFitzsimmons J A
_9747723
245 0 _aService management : operations, strategy and information tehnology
_cFitzsimmons J A; Fitzsimmons M J
250 _a4
260 _aUSA
_bUSA, Irwin
_c2004
300 _axviii,587
942 _cTB
_hX8(A):8 P4
999 _c1299563
_d1299563