000 00549nam a2200193Ia 4500
005 20250326143506.0
008 250326s9999 xx 000 0 und d
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX8(A):8 P2
_qFMSL
100 _aNormann R
_9742110
245 0 _aService management : stratey and leadership in service business
_cNormann R
250 _a3
260 _aNew York
_bNew York, John Wiley
_c2002
300 _a235p
942 _cTB
_hX8(A):8 P2
999 _c1299790
_d1299790