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| 037 | _aTextbook | ||
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_aFMSL _beng _cFMSL |
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_aeng _2eng |
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_aNormann R _9742110 |
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_aService management : stratey and leadership in service business _cNormann R |
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| 250 | _a3 | ||
| 260 |
_aNew York _bNew York, John Wiley _c2002 |
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| 300 | _a235p | ||
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_cTB _hX8(A):8 P2 |
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