000 00722nam a2200205Ia 4500
005 20260114154751.0
008 008 250103s9999 xx 000 0 eng d
037 _aTheses
040 _aCRL
_beng
_cCRL
041 _aeng
_2eng
084 _qCRL
100 _aMokha Anupreet Kaur Au.
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245 0 _aImpact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry
260 _aDelhi
_bUniversity of Delhi. Faculty of Commerce and Business. Department of Commerce
_c2021
300 _a289p.
650 _aCommerce
_9865678
700 _a Pushpender Gu.
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942 _cTH
999 _c1468149
_d1468149