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| 037 | _cGeneral Book | ||
| 040 |
_aRTL _cRTL _beng |
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| 041 |
_2eng _aeng |
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| 082 | _aX:511-8, PO | ||
| 100 |
_aHill Nigel _9231864 |
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| 245 | 0 | _aHandbook of customer satisfaction and loyalty measurement | |
| 250 | _a2 | ||
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_aAldershot _bGower Publishing _c2000 |
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| 300 |
_axiv, 290p _ccm. |
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| 500 | _aAppendix : p 541-86 | ||
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_aMarketing _915998 |
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_a Alexander Jim _9231865 |
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