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005 20220928135547.0
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024 _a3115
037 _cTextual
040 _aSDCL
_cSDCL
_beng
041 _2eng
_aeng
082 _aX:5171.73'N9, N7
100 _aMassnick Forler
_9491521
245 0 _cMassnick Forler
_aCustomer is CEO
_b How to measure what your customers want-and make sure they get it
260 _c1997
942 _hX:5171.73'N9, N7
_cTEXL
_2CC
999 _c806909
_d806909