00586nam a2200205Ia 450000500170000000800460001703700110006304000080007404000080008204000080009004100080009804100080010608400080011410000430012224500960016526000090026130000100027065000150028070000850029520260430150042.0008  250103s9999    xx            000 0 eng d  aTheses  aCRL  beng  ceng  2eng  aeng  qCRL  aGupta Niharika Au.; Verma Harsh V. Gu. 0aRole of Justice in Service Failures and service Recovery: A Study of Third Paty Perspective  c2022  a277p.  aManagement  aUniversity of Delhi. Faculty of Management Studies. Deptt. of Management Studies