TY  - BOOK
AU  - Mossop Stephen Ed.
TI  - Customer service in academic libraries :  Tales from the line
T2  - Chandos information professional series
SN  - 9781843347583 (pbk)
U1  - 23:7, Q6 
PY  - 2014///
CY  - Amsterdam
PB  - Chandos Publishing The Netherlands     
KW  - LIBRARY SCIENCE
ER  -