Services marketing Bitner Mary Jo; Zeithaml Valarie A Integrating customer focus across the firm

By: Contributor(s): Material type: TextTextLanguage: English Publication details: New Delhi Tata McGraw Hill India 2002Edition: 2ndDescription: xxviii, 620p. cmISBN:
  • 007035561
Subject(s): DDC classification:
  • X9(Y):51, N6;P2/TD3
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Item type Current library Home library Call number Status Barcode
General Books General Books Ratan Tata Library Ratan Tata Library X9(Y):51 N6;P2/TD3 (Browse shelf(Opens below)) Available RT01145704 Res

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