Customer satisfaction measurement simplified : step-by-step guide for ISO 9001:2000 certification
Vavra T G
Customer satisfaction measurement simplified : step-by-step guide for ISO 9001:2000 certification Vavra T G - Wisconsin Wisconsin, ASQ Quality 2002 - 307p
0-87389-500-2
Textbook
Customer satisfaction measurement simplified : step-by-step guide for ISO 9001:2000 certification Vavra T G - Wisconsin Wisconsin, ASQ Quality 2002 - 307p
0-87389-500-2
Textbook