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Handbook of customer satisfaction and loyalty measurement

Hill Nigel

Handbook of customer satisfaction and loyalty measurement - 2 - Aldershot Gower Publishing 2000 - xiv, 290p cm.

Appendix : p 541-86

ISBN: 0566081946

Source: General Book

Subjects--Topical Terms:
Marketing

Dewey Class. No.: X:511-8, PO

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