Entry Personal Name

Number of records used in: 3

001 - CONTROL NUMBER

• control field: 735147

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20250317120350.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 250317|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

100 ## - HEADING--PERSONAL NAME

• Personal name: Brown S A

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)1238539: Brown S A, Breakthrough customer service : best practices of leaders in customer support, 1997