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Delivering quality service : Balancing customer perceptions and expectations Zeithaml V A

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Material type: Text

TextLanguage: English Publication details: New York New York, Free Press 1990Description: 238pOther classification:

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Holdings
Item type	Current library	Home library	Call number	Status	Barcode
Textbook	Faculty of Management Library	Faculty of Management Library	X:51N0 (Browse shelf(Opens below))	Available	ML1019814

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Previous	X:51k N8 Small business marketing handbook	X:51k N9 Encyclopaedia of marketing; IEBM Encyclopedia of Marketing	X:51k P5 Beyond logistics and planning : Event marketing handbook	X:51N0 Delivering quality service : Balancing customer perceptions and expectations	X:5.1N48 K4 Commonwealth common market: proposal	X:5.1.N5 J9 Forty years of Foreign trade	X:51'N6t5 K7 Marketing planning: approaches of selected compaines	Next

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