Improving customer satisfaction loyalty and profit Johnson Michael D; Gustafsson Anders
Material type:
TextLanguage: English Series: University of Michigan Business School Management SeriesPublication details: San Francisco Jossey Bass 2000Description: xv, 214p cmISBN: - 0787953105
- X:511-8:(S), PO
| Item type | Current library | Home library | Call number | Status | Barcode | |
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General Books
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Ratan Tata Library | Ratan Tata Library | X:511-8:(S) PO (Browse shelf(Opens below)) | Available | RT1159085 |
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| X:5118-8 Q0 Cutomer service and banking codes and standards | X:511-8:(D6,9(B) P0 How to win customers in the digital world Total a | X:511-8:(S) N8 Customer clubs and loyalty programmes A practical | X:511-8:(S) PO Improving customer satisfaction loyalty and profit | X:511-8:(Z) N3 Comparative product liability | X:511:(B) L4/TD3 Models of buyer behavior Conceptual quantitative and emprical | X:511:(D6,9(B) P3 New consumer marketing Managing a living demand s |
Bibliography : p 157-198; Appendix : p 157-198
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