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51.
Services - the second industrial revolution Rajan Amin by Series: Institute of Manpower studies
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Butterworths 1987
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):991.3.N8 M7.

52.
Economics of the Australian service sector Tucker K A Ed. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Croom Helm U K 1977
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y).8.N7 L7.

53.
International trade in services Kakabadse Mario A Prospects for li by Series: Atlantic Paper. 64. Atlantic Institute For International Affair
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Croom Helm U K 1987
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):54.1.N9 M7.

54.
Contemporary services marketing management Hogg Gillian; Gabbott Mark Ed A read by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Dryden 1997
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51-8 N7.

55.
Slow growth and the service economy Petit Pascal by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Frances Pinter U K 1986
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):77.1.N8 M6.

56.
New service economy Gershuny J I; Miles I D The transformation of employment by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Frances Pinter UK 1983
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):991.1.N8 M3.

57.
Marketing in the service industries Foxall Gordon Ed. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Frank Cass U K 1985
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51.3.N8 M5.

58.
Marketing of services Cowell Donald W by Series: Institute Of Marketing
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Heinemann U K 1984
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51-8 M4.

59.
How to sell a service McDonald Malcolm H B; Leppard John Guidelines for effective s by Series: Mareketing Series
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Heinemann U K 1986
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 M6.

60.
Pratice development for professional firms Wilson Aubrey by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London McGraw-Hill U K 1984
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 M4.

61.
Social services departments as managing agencies Peryer David et al... by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Policy studies Institute Discussion UK 1989
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):8.3.N8 M9.

62.
Essence of services marketing PAYNE Adrian by Series: Prentice-Hall Essence Of Management Series
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Prentice-Hall International U K 1995
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 N3.

63.
Relationship marketing in professional services Halinen Aino A study of agency-client dynamics by Series: Routledge Advances in Management and Business Studies
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Routledge 1997
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 N7.

64.
Relationship marketing in professional services Halinen Aino by Series: Routledge Advances In Management And Business Studies
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Routledge U K 1997
Availability: No items available.

65.
Services marketing Jha S M by
Edition: 4th
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Mumbai Himalaya Publishing House India 2000
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 P0.

66.
Services marketing Reddy P N by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Mumbai Himalaya Publishing India 2000
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 P0.

67.
Service sector management Bhattacharjee C An Indian perspective by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Mumbai Jaico Publishers India 2006
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):8.2.P P5.

68.
Economics of services SETH Vijay K Story of transformation of Cinderella into queen of hearts by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Ane Books India India 2006
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y) P6.

69.
Economics of services SETH Vijay K Story of transformation of Cinderella into queen of hearts by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Ane Books India India 2006
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y) P6.

70.
Economics of services SETH Vijay K Story of transformation of Cinderella into queen of hearts by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Ane Books India India 2006
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y) P6.

71.
Economics of services SETH Vijay K Story of transformation of Cinderella into queen of hearts by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Ane Books India India 2006
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y) P6.

72.
Service marketing Rampal M K; Gupta S L Concepts, applications and cases by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Galgotia Pub. Co. India 2000
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 P0.

73.
Trade in services Modwel Suman Kumar by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Indian Institute Of Foreign Trade India 1984
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):54.2.N8 M4.

74.
Trade in services The uruguay round and after by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Indian Institute Of Foreign Trade India 1994
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):54.1.N9 N4.

75.
Costomer-driven services management Balachandran S by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Response Books India 1999
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51.2.N9 N9.

76.
Services marketing Bitner Mary Jo; Zeithaml Valarie A Integrating customer focus across the firm by
Edition: 2nd
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Tata McGraw Hill India 2002
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 N6;P2/TD3.

77.
Services marketing Goncalves Karen P A strategic approach by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Jersey Prentic Hall 1998
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51.73.N9 N8.

78.
Services marketing Lovelock Christopher H Text cases and readings by Series: Prentice Hall series In Marketing
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Jersey Prentice Hall 1984
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51.73.N8 M4.

79.
Services marketing LOVELOCK Christopher People, technology, strategy by
Edition: 4th
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Jersey Prentice Hall 2001
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: 4.00 X9(Y):51 P1/TD.

80.
Service operations management Johnston Robert; Clark Graham by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Jersey Prentice-Hall 2001
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):8 P1.

81.
Principles of service marketing and management Lovelock Christopher; Wright Lauren by
Edition: 2nd
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Jersey Prentice-Hall 2002
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51-8.73.P P2.

82.
Imposition of law Burman Sandra B; Harrell Bond B E by Series: Studies on law and social control. Conference on the Social Consequenxes of Imposed law Warwick 1978 papers
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York Academic Press USA 1979
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Z) L9.

83.
Service marketing Rust Roland T et al... by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York Addison Wesley U S A 1996
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 N6.

84.
Service marketing Rust Roland T et al... by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York Addison Wesley U S A 1996
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 N6.

85.
Strategies in innovative human services programs Gottesfeld Harry et al... by Series: Developments In Human Service's
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York Behavioral Publications 1973
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y).73.N7 L3.

86.
Management in human service organizations Miringoff Marc L by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York Macmillan U S A 1980
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):8 M0.

87.
Professional service management Joseph William by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York McGraw Hill USA 1983
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):8 M3.

88.
Production and productivity in the service industries Fuchs Victor R Ed. by Series: National Bureau of Economic Research Conference on research in income and wealth studies in income and wealth 34
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York National Bureau of Economic Research USA 1969
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):89P.73.N6 K9.

89.
Management and analysis of serivce operations Browne Jim by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York North Holland USA 1984
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):8 M4.

90.
Human resource management in service work KORCZYNSKI Marek by Series: Management Work and Organisations
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York Palgrave USA 2002
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):9 P2.

91.
Human resource management in service work KORCZYNSKI Marek by Series: Management Work and Organisations
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York Palgrave USA 2002
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):9 P2.

92.
Outsourcing to India Kobayashi-Hillary Mark The offshore advantage by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York Springer-Verlag 2004
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y).2.P P4.

93.
Low cost automaiton for the furniture and joinery by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York United Nations Industrial Development Organizaiton USA 1976
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y:87):89G.1(X).N7 L6.

94.
Service management Normann Richard Strategy and leadership in se by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Newyork John Wiley & Sons England 2000
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):8 M4;P0.

95.
Management and marketing of services COTTAM Angela; MUDIE Peter by
Edition: 2
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Oxford Heinemann 1999
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51-8 N9.

96.
Services marketing in Asia Lovelock Christopher Managing people, technology and strategy by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Singapore Prentice Hall 2002
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51.4.P P2.

97.
Essays on the service industry and social security in Japan Emi Koichi by Series: Institute of Economic Research Hitotsubashi University. Economic Research series 17
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Tokyo Kinokuniya Japan 1978
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):95.42.N7z7 L8.

98.
New Eroupe Minshull G N An economic geography of the eec by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Toronto Hodder and stoughton 1985
Availability: No items available.

99.
Growth of serivce industries Raa Thijs Ten; Schettkat Ronald The paradox of exploding by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: UK Edward Elgar UK 2001
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):8 P1.

100.
Essentials of services marketing Bateson John E G; Hoffman K Douglas Concepts, strategies by Series: Dryden Press Series in Marketing
Edition: 2nd
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Washington Thomson Press USA 2002
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X9(Y):51 N7;P2.