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1.
Role play made easy El-Shamu Susan 25 structured rehearsals for managing problem stiuations and dealing with difficult people. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Jersey Pfeiffer 2005
Availability: Items available for loan: South Campus Library (1)Collection, call number: X:8T P5.

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2.
Training needs assessment : methods, tools and techniques Barbazette J by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Jersey New Jersey, Pfeiffer 2006
Availability: Items available for loan: Faculty of Management Library (1)Collection, call number: D658(2:55) P6.

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