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1. General Books
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Behavioral advantage What the smartest, most succcessful companies do differently to win in the B2B arena. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi BPI India. 2012
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X:8:(S:44) Q2.

2. General Books
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Customer differential The complete guide to implementing customer relationship management. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi BPI India. 2012
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X:511-8 Q2.

3. Textbook
Customer Differential Nykamp M by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi New Delhi, BPI India 2012
Availability: Items available for loan: Faculty of Management Library (1)Collection, call number: X:51 Q2.

4. Textual
Games for trainers by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Mumbai BPI (India) Pvt. Ltd. 2001
Availability: Items available for loan: Arts Library (1)Collection, call number: T:3,96(MY) P1.

5. Textbook
Instant appeal : 8 primal factors that create blockbuster success Kunkel V by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: India India, BPI India 2012
Availability: Items available for loan: Faculty of Management Library (1)Collection, call number: X:8 Q2.

6. Textbook
The manager' guide to rewards Jensen D Au.; Mcmullen T And Others by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi New Delhi, BPI India 2012
Availability: Items available for loan: Faculty of Management Library (1)Collection, call number: X:8 Q2.

7. General Books
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Manager's guide to rewards What you need to know to get the best for- and from- your employees. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi BPI India 2012
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X:89MA Q2.

8. General Books
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Measuring the value of partnering How to use metrics to plan, develop, and implement successful alliances. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi BPI India. 2012
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X:57-8 Q2.

9. General Books
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Survival guide to managing employees from hell Handling idiots, whiners, slackers, and other workplace demons. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi BPI India. 2012
Availability: Items available for loan: Ratan Tata Library (1)Collection, call number: X:95g Q2.

10. Textual
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Wuthering heights by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi BPI India India 2012
Availability: Not available: Central Library: Checked out (1).