Services marketing ZEITHAML Valarie A; BITNER Mary Jo; GREMBLER Dwayne D Integrating customer focus across the firm.

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TextLanguage: English Series: SUNY Series, Power, Social Identity, and EducationPublication details: New Delhi McGraw Hill Education 2013Edition: 6thDescription: xxxii, 711p cmISBN:

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Item type	Current library	Home library	Call number	Status	Barcode
General Books	Ratan Tata Library	Ratan Tata Library	X9(Y):51 N6;Q3/TD (Browse shelf(Opens below))	Available	RT1459237

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