Improving customer satisfaction loyalty and profit Johnson Michael D; Gustafsson Anders

By:

Johnson Michael D

Contributor(s):

Gustafsson Anders

Material type: Text

TextLanguage: English Series: University of Michigan Business School Management SeriesPublication details: San Francisco Jossey Bass 2000Description: xv, 214p cmISBN:

0787953105

Subject(s):

Marketing

DDC classification:

X:511-8:(S), PO

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Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Home library	Call number	Status	Barcode
General Books	Ratan Tata Library	Ratan Tata Library	X:511-8:(S) PO (Browse shelf(Opens below))	Available	RT1159085

Bibliography : p 157-198; Appendix : p 157-198

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