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	1.		Customer relationship management in electronic markets Iyer Gopalkrishan R Ed.; Bejou David Ed. by Iyer Gopalkrishan R Ed Bejou David Ed Material type: Text; Format: print regular print ; Literary form: Not fiction Language: English Publication details: Mumbai Jaico Publishing House 2005 Availability: Items available for loan: South Campus Library (1)Collection, call number: X:5171:(D6,8(B),2775) P5. Place hold Save to lists Add to cart (remove)
	2.		Creating customer delight Seth Rakesh; Seth Kirti The how and why of CRM. by Seth Rakesh Seth Kirti Material type: Text; Format: print regular print ; Literary form: Not fiction Language: English Publication details: New Delhi Response Book 2006 Availability: Items available for loan: South Campus Library (1)Collection, call number: X:5171-8 P6. Place hold Save to lists Add to cart (remove)
	3.		Customer relationship management Mukerjee Kaushik A strategic approach to marketing by Mukerjee Kaushik Material type: Text; Format: print regular print ; Literary form: Not fiction Language: English Publication details: New #NAME? 2007 Availability: Items available for loan: South Campus Library (1)Collection, call number: X:5171 P7. Place hold Save to lists Add to cart (remove)
	4.		Customer service Lucas Robert W Building successful skills for the twenty first century by Lucas Robert W Edition: 3 Material type: Text; Format: print regular print ; Literary form: Not fiction Language: English Publication details: Boston McGraw Hill 2005 Availability: Items available for loan: South Campus Library (1)Collection, call number: X:5171 P5. Place hold Save to lists Add to cart (remove)
	5.		Handbook of CRM Payne Adrian Achieving excellence in customer management by Payne Adrian Material type: Text; Format: print regular print ; Literary form: Not fiction Language: English Publication details: Amsterdam Elsevier 2006 Availability: Items available for loan: South Campus Library (1)Collection, call number: X:5171g P6. Place hold Save to lists Add to cart (remove)