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1.
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Managing customer value : Creating Quality and Service that customer can see Gale B.t. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New New, york The free Press 1994
Availability: Items available for loan: Faculty of Management Library (1)Collection, call number: X:51 N5.

2.
Image from Coce
Managing customer value : Creating Quality and Service that customer can see Gale B.t. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New New, york The free Press 1994
Availability: Items available for loan: Faculty of Management Library (1)Collection, call number: X:51 N5.