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Improving customer satisfaction loyalty and profit Johnson Michael D; Gustafsson Anders

By: Contributor(s): Material type: TextTextLanguage: English Series: University of Michigan Business School Management SeriesPublication details: San Francisco Jossey Bass 2000Description: xv, 214p cmISBN:
  • 0787953105
Subject(s): DDC classification:
  • X:511-8:(S), PO
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Item type Current library Home library Call number Status Barcode
General Books General Books Ratan Tata Library Ratan Tata Library X:511-8:(S) PO (Browse shelf(Opens below)) Available RT1159085

Bibliography : p 157-198; Appendix : p 157-198

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