Business process mapping: improving customer satisfaction Jacka J Mike; Keller Paulette J

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Material type: Text

TextLanguage: English Publication details: New York New York, John Wiley 2002Description: xv,300ISBN:

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Item type	Current library	Home library	Call number	Status	Barcode
Textbook	Faculty of Management Library	Faculty of Management Library	X:74 P2 (Browse shelf(Opens below))	Available	ML1264445

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