Assessing service quality Hernon Peter; Altman Ellen Satisfying the expectations of library customers

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Material type: Text

TextLanguage: English Publication details: New Delhi Ess Ess Publications India 2009Description: xviii,243p. cmISBN:

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Item type	Current library	Home library	Call number	Status	Barcode
Textual	Arts Library	Arts Library	2:7:b6 P9(2D) (Browse shelf(Opens below))	Available	AL1296620

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Previous	27aN5 H7 (2D) Reference books of 1944-1946	2:7,b M6 (2D) Personnel issues in reference service	2:7b3 N0 (2D) Continuing education of reference librarians	2:7:b6 P9(2D) Assessing service quality Satisfying the expectations of library customers	2:7:b6 P9;Q5 Assessing service quality Satisfying the expectations of library customers	2:7(D65,8[8]:71) P4(2D) Improving internet reference services to distance learners	2:7(D65,8(B)) L9 (2D) Electronic resources acess and issues	Next

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