Assessing service quality Hernon Peter; Altman Ellen; Dugan Robert E. Satisfying the expectations of library customers

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Material type: Text

TextLanguage: English Publication details: London Facet Publication UK 2015Edition: 3rdDescription: xiii, 218p. cmISBN:

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Item type	Current library	Home library	Call number	Status	Barcode
Textual	Central Library	Central Library	2:7:b6 P9;Q5 (Browse shelf(Opens below))	Available	CL1611967

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