Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention Hennig-Thurau Thorsten Ed.; Hansen Ursula Ed.

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Material type: Text

TextLanguage: English Publication details: Berlin Springer-Verlag 2000Description: xvii, 459p. cmISBN:

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Item type	Current library	Home library	Call number	Status	Barcode
Textual	Central Science Library	Central Science Library	B2T0b8B P0 (Browse shelf(Opens below))	Available	SL1175131

Includes bibliographical references.; Index 437-449p. cm.

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