Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research Allen Derek R; Rao T R

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Wisconsin ASQ Quality Press 2000Description: xvii,243pISBN:
  • 0873894357 (hbd)
Subject(s): DDC classification:
  • B2T0b8B, P0
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Item type Current library Home library Call number Status Barcode
Textual Textual Central Science Library Central Science Library B2T0b8B P0 (Browse shelf(Opens below)) Available SL1175316

Appendix 203-214p; Glossary 215-229p; Bibliography 231-234p; Index 235-243p

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