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1.
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Managing with data using acrlmetrics and plametrics Hernon Peter; Dugan Robert E.; Matthews Joseph R. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Chicago American Library Association U.S.A 2015
Availability: Items available for loan: Arts Library (1)Collection, call number: Sigma:f:(D65,8(B)) Q5.

2.
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Assessing service quality Hernon Peter; Altman Ellen; Dugan Robert E. Satisfying the expectations of library customers by
Edition: 3rd
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Facet Publishing UK 2015
Availability: Items available for loan: Arts Library (1)Collection, call number: 2:7:b6 P9;Q5.

3.
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Assessing service quality Hernon Peter; Altman Ellen Satisfying the expectations of library customers by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Ess Ess Publications India 2009
Availability: Items available for loan: Arts Library (1)Collection, call number: 2:7:b6 P9(2D).

4.
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Developing collections of US government publications Hernon Peter; Purcell Gary R by Series: Foundations in library and information science; 12
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Greenwitch Jai Press 1982
Availability: Items available for loan: Arts Library (1)Collection, call number: 2;55.73 M2.

5.
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Developing collections of US government publications Hernon Peter; Purcell Gary R by Series: Foundations in library and information science; 12
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Greenwitch Jai Press 1982
Availability: Items available for loan: Arts Library (1)Collection, call number: 2;55.73 M2.

6.
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Action plan for outcomes assessment in your library Hernon Peter; Dugan Robert E. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Chicago American Library Association 2002
Availability: Items available for loan: Arts Library (1)Collection, call number: 22-3:b6 P2(2D).

7.
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Improving the quality of reference service of government publications Mcclure Charles R; Hernon Peter by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Chicago American Library Association 1983
Availability: Items available for loan: Central Library (1)Collection, call number: 248:7.73 M3.

8.
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Assessing service quality Hernon Peter; Altman Ellen; Dugan Robert E. Satisfying the expectations of library customers by
Edition: 3rd
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Facet Publication UK 2015
Availability: Items available for loan: Central Library (1)Collection, call number: 2:7:b6 P9;Q5.

9.
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Microfiche and government information Hernon Peter by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: London Microform Review UK 1981
Availability: Items available for loan: Central Library (1)Collection, call number: 2;151-55.73z7 M1.

10.
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Delivering satisfaction and service quality Hernon Peter; Whitman John R. A customer-based approach for libraries by Series: American Library Association series
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Indiana India 2009
Availability: Items available for loan: Central Library (1)Collection, call number: 2:7.73 P1.

11.
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Delivering satisfaction and service quality Hernon Peter; Whitman John R. A customer-based approach for libraries by Series: American Library Association series
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Indiana India 2009
Availability: Items available for loan: Central Library (1)Collection, call number: 2:7.73 P1.

12.
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Next library leadership Hernon Peter; Powell Ronald R.; Young Arthur P. attributes of academic and public library directors by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: Westport Libraries Unlimited U.S.A 2003
Availability: Items available for loan: Central Library (1)Collection, call number: 23,b P3.